Return and Refund Policy

In case, if you have received a damaged product, it must be reported to us through your Registered email ID only and sent to us via email at (info@mugcart.com) within 48 hours of delivery with an image of the damaged product along with the packaging pictures.

Guidelines for Returns & Replacement:

  1. Product is damaged/defective.
  2. Different from the description on the website.
  3. Wrong item delivered/Wrong Colour/Wrong Size/Wrong Quantity.
  4. Missing parts/accessories.

Return Eligibility

In case of returning the product, customer needs to inform us within 3 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.

If the product is delivered defective or damaged, customer needs to inform us via email using their Registered email ID to (info@mugcart.com) or Call us at +91 70017 82733 (Helpline Number) within 48 hours from the time of delivery.

Products should be unused.

All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.

Invoice should be available.

Products marked as "non-returnable" on the product detail page cannot be returned.

Returning a Product

There are 2 ways to Return the product.

  1. Pickup - We will try to pickup the product through our courier partner and communicate the necessary details to you. You may need to take a print of the return slip which will be provided to you vide email
  2. Self-Ship – In rare cases, where we are unable to arrange a pickup, the customer needs to send the product to us through India Post only. Once, the product is received by us, then we will reverse the courier charges.

Steps to follow to Return a Product

  • Customer needs to inform us through call/email within 7 days of receiving the order.
  • Product should be unused.
  • Invoice should be available.
  • We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.
  • Customer needs to pack the product with Brand packing & paste the invoice on it.
  • Customer will handover the product to the courier boy.
  • Once the pick up is done, product will be sent to us by the courier partner.
  • After receiving the product, quality check will be done over the product by our team which takes 2 days time.
  • If product is found damage/defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product.
  • In some cases, where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own only through India post at the below mentioned address after the request for reverse pickup is raised:
  • 2196/1, ShivNagar, Siliguri, Darjeeling, West Bengal, 734001
  • Once sent, customer needs to share the Courier slip along with the following bank details at info@mugcart.com:
    • 1. Account number
    • 2. Account holder name
    • 3. IFSC Code
  • Incase, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship product to the customer and in that case customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.

Other Terms and Conditions

  • Products marked as "non-returnable" on the product detail page cannot be returned.
  • Product Purchase under clearance sale will not be covered under Return policy.
  • Products sold as combo can’t be returned individually.

Refunds

  • Once the order gets cancelled, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
  • Credit/Debit Card/Net Banking/Wallets – 2-4 business days
  • If transaction is done by through NEFT and Cheque then customer need to share below mentioned details at our Email Id info@mugcart.com from registered e-mail id.
    • 1. Account number
    • 2. Account Holder name
    • 3. IFSC Code
  • After receiving the required information for refund, refund will be processed in 2 business days and same will reflect in your account in another 2-4 business days.